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Choosing the right community management company is essential for the long-term success of your St. Louis community. Community management companies handle all of the day-to-day tasks of running a community, so your board can concentrate on making the best decisions for everyone. A good community management company will be transparent, organized, communicative, and have a track record of success.

Top questions to ask a potential community management company

Finding the best community management company in your area doesn’t have to be hard. Asking the right questions can help you weed out the competition. The following five questions are the most important ones to ask in your search for a community management company.

1) How long has your community management company been in business?

You may think that the length of time a community management company has been in business may not matter. Yes, there are great companies that have only been around for a few years. However, a company with a long history of successful community property management is a safer bet. Look for a company that has a proven track record of long-term, satisfied clients and a good reputation in the area.

2) What management services do you offer?

You should also ask about the types of services the community management company offers. Many companies have different packages of services. Some even provide unique, tailored programs to meet each community’s specific needs. Some of the most popular services include accounting, maintenance, meeting facilitating and planning, and operational tasks. Choose a company that provides all of the services your community needs.

3) What is your mission statement?

Many people forget to research a community management company’s mission statement. But, this is a great way to see if their values align with your community’s values. For example, if communication is a big priority to your Board, then you should look for a community management company that highlights transparent and timely communication in its mission statement.

4) Does your company and staff hold any certifications or licensing?

Community management companies are regulated differently in each state. Asking this question will show that the company you are interviewing is legally operating in your location. Make sure you know your state’s licensing requirements before asking this question.  Asking about the staff’s licenses and certifications will also prove their level of expertise. If the company is claiming that their staff is the best, they should have the certifications and years of experience to back up that claim.

5) Ask to see references.

While this final suggestion is not a question, it should still be an important part of your search for a community management company. Always ask to see references from clients. Ask to see references from clients that recently transitioned to the company along with long-term clients because new clients can tell you why they left previous management and where they see differences, while long-term clients can provide you with assurances of consistent satisfaction with services.  The references the company provides should prove a history of excellence as well as their current business practices. 

If you are looking for the best community management company in the great St. Louis area, contact Community Property Management (CPM) today. We are your St. Louis source for stellar management of condominiums, villas, town-homes, multi-family communities, and HOAs.