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Full-Service Community Management

Many community management companies promise full-service management, but what does that really mean?

For our team at Community Property Management, it means supporting and leading your community and its board of directors through all the day-to-day tasks and long-term planning that associations are expected to do. We know you’re busy. We know you’re dedicated to your community. We’re here to handle the operations and the busywork – so you don’t have to.

Management Services for St. Louis Community Associations of Every Size

We serve Richmond Heights, Clayton, Brentwood, other St. Louis neighborhoods and the greater St. Louis region.

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Accounting-Plus

CPM’s Accounting Plus Services include:

~Collection of assessments
~Payment of Board approved expenses
~Monthly Financial Statements and supporting detail
~Community Web Portal
~Free recommendation of service providers that have been vetted by CPM

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~Preparation of Lender and Title Company Questionnaires (billed to Owner) when units refinance or transfer ownership

Community Web Portal includes:

~A secure online web portal (CPM-WEB) where owners can review governing documents and community financial statements, view or edit owner accounts, and pay assessments online.

~board members can view, financial reports, past invoices, and delinquency reports with up to the minute accuracy.

~If the board’s workload expands beyond their limits of time or expertise, CPM can step in and manage specific projects. This allows the Board to only engage extra services and costs as they are needed.

~We supply a secure online web portal (CPM-WEB) where owners can review governing documents and community financial statements, view or edit owner accounts, and pay assessments online.

~Trustees and board members can view past invoices and delinquency reports with up to the minute accuracy.

~If the board’s workload expands beyond their limits of time or expertise, CPM can step in and manage specific projects. This allows the Board to only engage extra services and costs as they are needed.

Read more about our HOA Financial Reporting and Accounting Services

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Full Service Management

Here’s what you can expect, in addition to our accounting and financial services, when we manage your association:

Management Team:

~Respond to owners’ telephone calls, emails, letters and other communications

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~Attend board meetings and annual meeting

~Manage maintenance requests and work orders

~Prepare project specifications

~Solicit multiple proposals from qualified contractors

~Monitor projects through completion

~Conduct property inspections

~Act as a liaison between the owners and the board

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Custom Management and Maintenance

Looking for a unique management plan for your HOA?

We know that your association has unique needs. To help you succeed, we’ll help the Board prepare the right management plan that meets the community’s needs and exceeds your expectations.

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We provide custom management plans for all St. Louis neighborhoods and the greater St. Louis region.

Talk to us about what works really well and where you find your challenges. We’re here to help you run your association more efficiently and effectively.

Experienced and Professional Community Association Management

We provide outstanding accounting and financial services to the community associations and boards we work with. Our full-service community management plans include much more. When you partner with CPM, you can expect an experienced management team that understands the goals and priorities of your community.

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Your property manager will attend all board meetings and your annual meeting. We can help with minutes, agendas, and information. 

We’ll also take the lead on maintenance for your community association, whether it’s a routine repair to the clubhouse or preventative work on roofs and lawns. Our system is set up to receive work orders and prepare project details. Count on us to help with budgeting and the gathering of multiple proposals and bids from local, qualified, and cost-effective vendors and contractors. We’ll keep an eye on the work that’s being done, communicate progress and problems to the board, and routinely inspect the grounds and the property.

Communication with Board and Homeowners

Communication is critical, and we know that board members are also homeowners. It can be awkward to collect overdue assessments or issue fines on your neighbors. A professional community association management company can help. 

We’ll respond to any calls, requests, and complaints that come in from homeowners. We’ll welcome new association members and keep everyone on the same page. We’ll communicate responsibilities, regulations, and expectations. 

Community Property Management is your liaison. Our team is ready to communicate responsively and proactively with vendors, board members, homeowners, and community partners.

More Information About Our Service Areas

CPM was started in 1985 with the idea that community management should be accessible, transparent, ethical, and proactive. With this simple business plan in place CPM has expanded to serve a variety of communities (to include, Condominium, Villa, Single-Family Homes (HOA), Town-home, Mid-Rise, and other styles of Multi-Family communities) and extended our service area to the entire Greater St. Louis Missouri and Illinois Metropolitan area including Missouri’s St. Louis, St. Charles, Jefferson, and Franklin Counties; and the Illinois counties of Madison, Monroe, St. Clair and Jersey.

St. Louis County Missouri

St. Charles County, Missouri

Jefferson County, Missouri

Monroe County, Illinois

St. Clair County, Illinois

Franklin County

Madison County

Jersey County

PROMPT REPAIRS

The wind storm we had last week blew off the gutter on the side of my house from the roof down to the ground. I reported it in the afternoon and the next morning it was repaired. Thank you for your promptness and taking care of this matter.

Mary

Professional Community Association Manager Trust Symbol
AMS Trust Symbol
Certified Manager of Community Associations Trust Symbol
Accredited Better Business Bureau Trust Symbol
Innovia Co-Op Trust Symbol
Community Association Managers International Certification Board Trust Symbol
Accredited Association Management Company Trust Symbol
Member of Community Associations Institute Trust Symbol
Heartland Chapter Community Associations Institute

What People Are Saying About Us

4.7/5
4.7 /5
100 Reviews

MyReputation.com
5.0/5
Aug 23, 2020
Community Property Management
To whom It may concern, Tracy Mulligan did an excellent job of following up with a request I had that was going to take diplomacy and confidentiality to maneuver through the circumstances. She did that very well. She also got back to me in a time frame that was very much appreciated. I felt safe in discussing my circumstances with her and sincerely trusted the confidentiality would be honored. If there are further comments will be helpful, please contact me. Tracy has my contact information. Wanda Northway
MyReputation.com
5.0/5
Aug 21, 2020
Community Property Management
Diversified Management/CPM has been our association management team for many years. They provide great management services to our home/lot owners. They do an exceptional job in supporting the work of our Board of Directors for the Copperstone Homeowners Association (CHOA). Their work has been invaluable as we transitioned from the developer to a stand alone CHOA. Thanks!
MyReputation.com
5.0/5
Aug 19, 2020
Community Property Management
Tracy has been very helpful in any and all my responsibilities as a resident and Board Member for our Country Club Villas 1 HOA endeavors. She’s very knowledgeable in so many areas and prompt to answer any questions we may have. I personally feel she has done an excellent job for us in all areas needed.
MyReputation.com
5.0/5
Aug 19, 2020
Community Property Management
Our manager, Tracy, is very responsive to my questions. She respects my concerns and answers emails as promptly as possible. She is a good listener and idea person.
MyReputation.com
4.0/5
Aug 6, 2020
Community Property Management
With your instructions I am unsure what you are looking for. I find this person and company doing a good job.

Want to Learn More?

If we can be of help or you’d like to learn more about what it’s like to work with Community Property Management, get in touch. We’d be happy to assist you or explain the differences CPM can make for your community through our proven systems and services.

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Community Property Management

242 Old Sulphur Spring Road St. Louis, MO 63021
(636) 227-8688 | (618) 420-6899
customerservice@cpmgateway.com