Association Management in St. Louis and the Greater Missouri Area Since 1985

Community management is all we do.

We don’t manage rental residential or commercial property. We work only with community associations and their members. This allows us to give you our undivided attention. We know what we’re good at, and we wouldn’t want to do anything else.

Our processes and procedures are solution-based. We assist Boards by providing sound financial and management services, offering the information they need to make decisions that positively impact the community.

Management Services for St. Louis Associations and Communities of Every Size

We serve Richmond Heights, Clayton, Brentwood, other St. Louis neighborhoods and the greater St. Louis region.

1

Accounting-Plus

CPM’s Accounting Plus Services include:

~Collection of assessments
~Payment of Board approved expenses
~Monthly Financial Statements and supporting detail
~Community Web Portal
~Free recommendation of service providers that have been vetted by CPM

Read More

~Preparation of Lender and Title Company Questionnaires (billed to Owner) when units refinance or transfer ownership

Community Web Portal includes:

~A secure online web portal (CPM-WEB) where owners can review governing documents and community financial statements, view or edit owner accounts, and pay assessments online.

~board members can view, financial reports, past invoices, and delinquency reports with up to the minute accuracy.

~If the board’s workload expands beyond their limits of time or expertise, CPM can step in and manage specific projects. This allows the Board to only engage extra services and costs as they are needed.

~We supply a secure online web portal (CPM-WEB) where owners can review governing documents and community financial statements, view or edit owner accounts, and pay assessments online.

~Trustees and board members can view past invoices and delinquency reports with up to the minute accuracy.

~If the board’s workload expands beyond their limits of time or expertise, CPM can step in and manage specific projects. This allows the Board to only engage extra services and costs as they are needed.

2

Full Service Management

Here’s what you can expect, in addition to our accounting and financial services, when we manage your association:

Management Team:

~Respond to owners’ telephone calls, emails, letters and other communications

Read More

~Attend board meetings and annual meeting

~Manage maintenance requests and work orders

~Prepare project specifications

~Solicit multiple proposals from qualified contractors

~Monitor projects through completion

~Conduct property inspections

~Act as a liaison between the owners and the board

3

Custom Management and Maintenance

Looking for a unique management plan for your HOA?

We know that your association has unique needs. To help you succeed, we’ll help the Board prepare the right management plan that meets the community’s needs and exceeds your expectations.

Read More

We provide custom management plans for all St. Louis neighborhoods and the greater St. Louis region.

Talk to us about what works really well and where you find your challenges. We’re here to help you run your association more efficiently and effectively.

Board Member Resources for Community Associations

In addition to providing exceptional community management services, we believe it’s our responsibility to provide additional education for Board Members by sharing resources, information, and tips that will help you manage your community more efficiently and with less stress. These resources supply information for budgeting, financial reporting, violations, maintenance, and how to protect your residents’ largest assets.

The 5 Steps to Hiring a Community Management Company

Is your Board not happy with current management or tired of self-management? Make the hiring process easier for your Board by putting CPM’s over 34-years of experience to use. This link walks the Board through the interview process and supplies support documentation that will make the Request for Proposal (RFP) process much easier and help ensure the Board selects the Best Management Company for the Community Association.

CPM Education

Check out our blogs and articles. You’ll find them helpful, and we will be happy to discuss them in-depth with you when you have questions or comments concerning the topics. We’ll cover everything from co-mingling funds to managing violations to setting agendas for your board meetings.

Community Associations Institute – National

CAI provides information and education to community associations and the professionals who support them. Their mission is to inspire professionalism, effective leadership and responsible citizenship. We especially recommend becoming a member so that Board Members / Trustees have the most current information regarding Associations and the vast resources available to them.

Community Associations Institute – Heartland Chapter

The Heartland Chapter of CAI serves the educational, business, and networking needs of community associations in the Greater St. Louis Metropolitan area, Kansas City, Branson, Lake of the Ozarks and Southern Illinois. As a CAI member a community Board has access to local programs at a reduce rate and a listing of CAI Business Partners that have a proven history of working with Associations like yours.

CPM Reviews

CPM’s greatest asset is our clients because through their feedback they guide us in the type and level of services they desire. You will also see that comments are received on a regular basis, making them more relative to CPM’s current performance.

What Community Management Services Does CPM Offer?

We serve HOA's in Glendale, Creve Coeur, other St. Louis neighborhoods, and beyond.

General Administration
Full Service Management
Accounting Plus
Customer Service
Dedicated Association Manager@ Hourly Rate
Board Meetings@ Hourly Rate
Board Meeting Preparation
Maintain Minute Books
Work Order Reports
Owner Introductory Information
Annual Owners Meeting Preparation & Distribution@ Hourly Rate
Quarterly Board Newsletters@ Hourly Rate
Owner Directory@ Hourly Rate
Correspondence with Owners@ Hourly Rate
Owner File Maintenance
Administrative File Maintenance
Enforcement of Regulations@ Hourly Rate
Web Portal
Interactive Community WebsiteOptionalOptional
FINANCIAL MANAGEMENT
Deposit Funds into Association Specific Accounts
Disburse Checks
Reconcile Bank Statements
Third-Party Fidelity Coverage
Prepare Financial Statements
Maintain Ledger for Each Owner
Owner Notification
Assess Late Fees/Fines
Handle Delinquent Owners
Maintain Tax Records
Prepare Budgets
Financial Summaries
Board Finance Assistance
MAINTENANCE AND SERVICE
Manage Work Orders
Review Work Orders
24/7 Maintenance
Review Contracts @ Hourly Rate
Review Maintenance Schedules @ Hourly Rate
Property Inspections
Solicit Bids @ Hourly Rate
Refer Service Providers
Project Inspections @ Hourly Rate
Recommend Inspectors
Send Surveys to Owners
Work Order Inspections
Accounting Plus

 

 

GENERAL ADMINISTRATION

Customer Service

Customer Service Support via telephone, fax, email, etc.

Dedicated Association Manager

Professional Association Manager assigned to your association. @ Hourly Rate

Board Meetings

Meet with Board as outlined in contract. @ Hourly Rate

Owner Introductory Information

Provide new owners with introductory information which contains coupons, maintenance requests, rules and regulations, trash pick-up dates and other information.

Annual Owners Meeting Prep & Distribution

Prepare and distribute proxies, ballots and other materials appropriate for the annual owners' meeting. @ Hourly Rate

Board Newsletters

Prepare, with Board input, up to 4 newsletters per year. @ Hourly Rate

Owner Directory

Prepare, if directed by Board, an owner directory. @ Hourly Rate

Correspondence with Owners

Correspondence with Owners. @ Hourly Rate

Enforcement of Regulations

Assist Board in enforcing Declarations, Bylaws and Rules and Regulations. @ Hourly Rate

Web Portal

Provide a web portal for owners to review and modify information related to their account. @ Hourly Rate

Interactive Community Website

Provide an interactive community website. Optional.

FINANCIAL MANAGEMENT

Deposit Funds into Association Specific Accounts

Utilizing a secure lockbox banking system we will receive and deposit assessments into Association specific account (no commingling of funds).

Disburse Checks

Disburse all checks from Association account.

Reconcile Bank Statements

Reconcile bank statements, monthly.

Third-Party Fidelity Coverage

Provide clients, in aggregate, $1,000,000 in Third-Party Fidelity coverage (CPM Bonding).

Prepare Financial Statements

Prepare standard financial statements, a/r and prepaid reports.

Maintain Ledger for Each Owner

Maintain ledger for each owner, which details receipts and charges.

Notify Owners

Notify owners when past due.

Assess Late Fees/Fines

Assess late fees and fines as directed by the Board.

Handle Delinquent Owners

Handle Delinquent Owners.

Maintain Tax Records

Maintain all records for audit and taxes.

Assist Board

Assist Board with financing.

MAINTENANCE AND SERVICE

Review Contracts

Review service contracts. @ Hourly Rate.

Review Maintenance Schedules

Review Maintenance Schedules. @ Hourly Rate.

Solicit Bids

At Board’s direction, prepare specifications and solicit bids for projects and services which exceed $2,000 in cost (amount contingent on size of community). @ Hourly Rate.

Refer Service Providers

Referral of service providers that has a history of satisfactory completion of projects and services for other CPM clients.

Inspect Projects

"Inspect projects such as painting, sealing, concrete and asphalt replacement during work and at completion. @ Hourly Rate.
Full Service Management

 

GENERAL ADMINISTRATION

Customer Service

Customer Service Support via telephone, fax, email, etc.

Dedicated Association Manager

Professional Association Manager assigned to your association.

Board Meetings

Meet with Board as outlined in contract.

Board Meeting Prep

Provide agendas, financials, contracts, owners requests and other information to Board in advance of all Board Meetings.

Maintain Minutes

Maintain minutes book.

Record Keeping

Provide (via mail or e-mail) copies of all correspondence, new and closed work orders to the Board on a routine basis.

Owner Introductory Information

Provide new owners with introductory information which contains coupons, maintenance requests, rules and regulations, trash pick-up dates and other information.

Annual Owners Meeting Prep & Distribution

Prepare and distribute proxies, ballots and other materials appropriate for the annual owners' meeting.

Board Newsletters

Prepare, with Board input, up to 4 newsletters per year.

Owner Directory

Prepare, if directed by Board, an owner directory.

Correspondence with Owners

Correspondence with Owners.

Owner File Maintenance

Maintain owner/unit files including maintenance, leases, emergency contact and other pertinent information.

Administrative File Maintenance

Maintain all administrative files.

Enforcement of Regulations

Assist Board in enforcing Declarations, Bylaws and Rules and Regulations.

Web Portal

Provide a web portal for owners to review and modify information related to their account.

Interactive Community Website

Provide an interactive community website. Optional.

FINANCIAL MANAGEMENT

Deposit Funds into Association Specific Accounts

Utilizing a secure lockbox banking system we will receive and deposit assessments into Association specific account (no commingling of funds).

Disburse Checks

Disburse all checks from Association account.

Reconcile Bank Statements

Reconcile bank statements, monthly.

Third-Party Fidelity Coverage

Provide clients, in aggregate, $1,000,000 in Third-Party Fidelity coverage (CPM Bonding).

Prepare Financial Statements

Prepare standard financial statements, a/r and prepaid reports.

Maintain Ledger for Each Owner

Maintain ledger for each owner, which details receipts and charges.

Notify Owners

Notify owners when past due.

Assess Late Fees/Fines

Assess late fees and fines as directed by the Board.

Handle Delinquent Owners

Handle Delinquent Owners.

Maintain Tax Records

Prepare preliminary budget.

Prepare Budgets

Maintain all records for audit and taxes.

Financial Summaries

Present financial summary at annual owners' meeting.

Assist Board

Assist Board with financing.

MAINTENANCE AND SERVICE

Manage Work Orders

Develop and maintain work orders by unit, maintenance type, vendor.

Review Work Orders

Review work orders routinely to ensure completed on timely basis.

24/7 Maintenance

Provide 24 hour / 7 days a week emergency maintenance.

Review Contracts

Review service contracts.

Review Maintenance Schedules

Review Maintenance Schedules.

Property Inspections

Perform periodic property inspections.

Solicit Bids

At Board’s direction, prepare specifications and solicit bids for projects and services which exceed $2,000 in cost (amount contingent on size of community).

Refer Service Providers

Referral of service providers that has a history of satisfactory completion of projects and services for other CPM clients.

Inspect Projects

"Inspect projects such as painting, sealing, concrete and asphalt replacement during work and at completion.

Recommend Inspectors

Recommend qualified inspectors to inspect such projects as roof, siding or retaining wall replacement.

Send Surveys to Owners

Send satisfaction surveys to owners.

Inspect Work Orders

Inspect random sampling of completed work orders.
Premium HOA Management

 

GENERAL ADMINISTRATION

Customer Service

Customer Service Support via telephone, fax, email, etc.

Dedicated Association Manager

Professional Association Manager assigned to your association.

Board Meetings

Meet with Board as outlined in contract.

Board Meeting Prep

Provide agendas, financials, contracts, owners requests and other information to Board in advance of all Board Meetings.

Maintain Minutes

Maintain minutes book.

Record Keeping

Provide (via mail or e-mail) copies of all correspondence, new and closed work orders to the Board on a routine basis.

Owner Introductory Information

Provide new owners with introductory information which contains coupons, maintenance requests, rules and regulations, trash pick-up dates and other information.

Annual Owners Meeting Prep & Distribution

Prepare and distribute proxies, ballots and other materials appropriate for the annual owners' meeting.

Board Newsletters

Prepare, with Board input, up to 4 newsletters per year.

Owner Directory

Prepare, if directed by Board, an owner directory.

Correspondence with Owners

Correspondence with Owners.

Owner File Maintenance

Maintain owner/unit files including maintenance, leases, emergency contact and other pertinent information.

Administrative File Maintenance

Maintain all administrative files.

Enforcement of Regulations

Assist Board in enforcing Declarations, Bylaws and Rules and Regulations.

Web Portal

Provide a web portal for owners to review and modify information related to their account.

Interactive Community Website

Provide an interactive community website. Optional.

FINANCIAL MANAGEMENT

Deposit Funds into Association Specific Accounts

Utilizing a secure lockbox banking system we will receive and deposit assessments into Association specific account (no commingling of funds).

Disburse Checks

Disburse all checks from Association account.

Reconcile Bank Statements

Reconcile bank statements, monthly.

Third-Party Fidelity Coverage

Provide clients, in aggregate, $1,000,000 in Third-Party Fidelity coverage (CPM Bonding).

Prepare Financial Statements

Prepare standard financial statements, a/r and prepaid reports.

Maintain Ledger for Each Owner

Maintain ledger for each owner, which details receipts and charges.

Notify Owners

Notify owners when past due.

Assess Late Fees/Fines

Assess late fees and fines as directed by the Board.

Handle Delinquent Owners

Handle Delinquent Owners.

Maintain Tax Records

Prepare preliminary budget.

Prepare Budgets

Maintain all records for audit and taxes.

Financial Summaries

Present financial summary at annual owners' meeting.

Assist Board

Assist Board with financing.

MAINTENANCE AND SERVICE

Manage Work Orders

Develop and maintain work orders by unit, maintenance type, vendor.

Review Work Orders

Review work orders routinely to ensure completed on timely basis.

24/7 Maintenance

Provide 24 hour / 7 days a week emergency maintenance.

Review Contracts

Review service contracts.

Review Maintenance Schedules

Review Maintenance Schedules.

Property Inspections

Perform periodic property inspections.

Solicit Bids

At Board’s direction, prepare specifications and solicit bids for projects and services which exceed $2,000 in cost (amount contingent on size of community).

Refer Service Providers

Referral of service providers that has a history of satisfactory completion of projects and services for other CPM clients.

Inspect Projects

"Inspect projects such as painting, sealing, concrete and asphalt replacement during work and at completion.

Recommend Inspectors

Recommend qualified inspectors to inspect such projects as roof, siding or retaining wall replacement.

Send Surveys to Owners

Send satisfaction surveys to owners.

Inspect Work Orders

Inspect random sampling of completed work orders.

More Information About Our Service Areas

CPM was started in 1985 with the idea that community management should be accessible, transparent, ethical, and proactive. With this simple business plan in place CPM has expanded to serve a variety of communities (to include, Condominium, Villa, Single-Family Homes (HOA), Town-home, Mid-Rise, and other styles of Multi-Family communities) and extended our service area to the entire Greater St. Louis Missouri and Illinois Metropolitan area including Missouri’s St. Louis, St. Charles, Jefferson, and Franklin Counties; and the Illinois counties of Madison, Monroe, St. Clair and Jersey.

St. Louis County Missouri

St. Charles County, Missouri

Jefferson County, Missouri

Monroe County, Illinois

St. Clair County, Illinois

Franklin County

Madison County

Jersey County

PERSONAL OUTREACH

Justin is incredible and stopped by to personally tell me it was taken care of and to let me know if there were any issues. Please don’t let this one go! Cole is very helpful, too.

Cyndy

What People Are Saying About Us

4.7/5
4.7 /5
77 Reviews

MyReputation.com
5.0/5
Sep 22, 2019
Community Property Management
Alicia Delabar has been eager to be very helpful with our queries about our purchase in the Lienemann Forest complex.
MyReputation.com
5.0/5
Aug 22, 2019
Community Property Management
Brittany Test
Facebook
5.0/5
Jun 21, 2019
Facebook Community Property Management
Great company to represent your HOA community. The work ethic and environment is awesome 👏!
MyReputation.com
5.0/5
Jan 3, 2019
Community Property Management
Alicia is very helpful with timely responses to my emails. For my question today, she went the extra mile and verified my payment was applied. Thanks, Alicia!
Google
5.0/5
Dec 20, 2018
Google Community Property Management
I have always had good service from CPM. They are always willing to help whenever they can.

Want to Learn More?

If we can be of help or you’d like to learn more about what it’s like to work with Community Property Management, get in touch. We’d be happy to assist you or explain the differences CPM can make for your community through our proven systems and services.

  • This field is for validation purposes and should be left unchanged.

 

Community Property Management

242 Old Sulphur Spring Road St. Louis, MO 63021
(636) 227-8688 | (618) 420-6899
customerservice@cpmgateway.com